Return Policy / Shipping Policy / Privacy Policy / Terms and Conditions
Return Policy:
We offer a 14-day return policy, backed by our money-back guarantee. The 14-day period begins the moment you receive your purchase.
If you wish to return an item, simply contact us to initiate the process. Please ensure your return is made in its original packaging, and include a copy of the invoice.
Please note: gemstones can only be returned if they are in their original, unaltered condition free from chips, damage, or scratches.
Return shipping costs are the responsibility of the customer. Additionally, international orders (outside Canada) may be subject to additional customs fees.
Shipping Policy:
Please be aware that each order has its own specific shipping timeline. For detailed shipping information, feel free to contact us after completing your purchase.
- Average shipping time within Canada: 1-7 business days.
- Average shipping time to the US: 2-7 business days.
Once your order is shipped, you’ll receive a tracking number, allowing you to easily track your
package every step of the way.
Privacy Policy:
Effective Date: March 1, 2025
1. Introduction
Welcome to Gemstic (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases.
2. Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Personal Information: name, email address, shipping and billing address, phone number, and payment details.
- Order Details: Items purchased, order history, and transaction details.
- Device Information: IP address, browser type, and browsing behaviour for analytics purposes.
3. How We Use Your Information
We use the collected information solely for the following purposes:
- Processing and fulfilling your orders.
- Communicating with you about your order status and customer service inquiries.
- Improving our website experience through traffic analytics.
- Complying with legal obligations.
4. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following cases:
- Service Providers: Payment processors, shipping carriers, and website analytics providers who help us operate our business.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or respond to lawful requests.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
6. Cookies Usage
Cookies are small data files stored on your device when you visit our website. We use cookies for various purposes, including:
- Enabling essential website functionality.
- Analyzing website traffic to improve user experience.
- Providing personalized content and advertisements.
7. User Consent for Cookies
By using our website, you consent to the use of cookies as outlined in this Privacy Policy. You may change or withdraw your consent at any time through your browser settings.
9. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Specifically:
- Order details and transaction records are retained for tax and accounting purposes for a minimum of 7 years.
After the retention period expires, personal data will be securely deleted or anonymized.
10. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
11. User Data Access Requests
You have the right to request access to the personal data we hold about you. You may also request corrections, deletions, or restrictions on processing your data. To make a data access request:
- Contact us at https://gemstic.com/contact/ with your request.
- Provide sufficient information to verify your identity.
- We will respond to your request within the timeframe required by applicable laws.
Please note that certain legal obligations may prevent us from deleting specific data immediately.
12. Your Rights and Choices
You have the right to:
- Request to view, update, or delete your personal information.
- Opt-out of marketing communications.
To exercise these rights, please contact us at https://gemstic.com/contact/.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at: https://gemstic.com/contact/.
Terms and Conditions
Last Updated: March 1, 2025
Welcome to Gemstic! By accessing or using our website (https://gemstic.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General
These Terms and Conditions govern your use of our e-commerce website, including all transactions and services provided through WooCommerce. By placing an order with us, you confirm that you accept these terms.
2. Use of Customer Information
We collect and use customer information solely for the purpose of processing, managing, and delivering orders. Your personal details, including name, contact information, and shipping address, will be used only to fulfill your purchase and provide customer support. We do not sell, rent, or share your information with third parties for marketing purposes.
3. Device and Web Analytics Information
We may collect certain non-personal data, such as device type, browser information, and website usage statistics, for traffic analysis and website improvement. This data is used to enhance user experience and optimize our services.
4. Order Processing and Payment
- All orders are subject to availability and confirmation of payment.
- Prices are listed in CAD and are subject to change without notice.
5. Data Security Measures
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses secure encryption protocols (SSL) for data transmission, and payment transactions are processed through reputable third-party payment gateways that comply with industry security standards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Shipping and Delivery
- We ship orders to Canada and the US.
- Estimated delivery times may vary and are not guaranteed.
- Customers are responsible for providing accurate shipping details. We are not liable for delays or issues arising from incorrect information.
- Additional information is outlined in our Shipping Policy here: https://gemstic.com/policies/.
7. Returns and Refunds
- We accept returns within 14 days of delivery.
- Refunds will be processed according to our Returns Policy outlined here: https://gemstic.com/policies/.
8. Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the total amount paid for the order in question.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
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By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.